OUR RESPONSE TO COVID-19
UPDATE: Jun 24, 2021
Hello all,
According to Ontario's 3-step reopening plan, domestic services which include home cleaning will be allowed to operate fully in Step 2 of the plan. We are very excited to be reopening as of Friday July 2. We will be contacting all previous and new clients who have been added to the waitlist to start booking as soon as possible, and we appreciate your patience as we work hard to get our team and schedule fully up and running.
In health,
Dhyana Cleaning
UPDATE: May 26, 2021
Hello all,
According to the newly announced 3-step reopening plan, domestic services which include home cleaning will be allowed to operate fully in Step 2 of the plan. At this time, it is unclear as to exactly when that will take place, however it is likely to come into effect between late June and early July.
At this time, we continue to service elderly and vulnerable persons, families with young children, and move in/out cleaning. If you have any questions about whether or not we can service you at this time or are unsure if your circumstances fit within the guidelines, please don't hesitate to reach out to us and I would be happy discuss how we can help.
Finally, we wanted to share with you the link to sign up to our email newsletters, where we will keep you up to date on articles we are sharing to help you navigate home maintenance through mindful cleaning practices formulated by our lovely founder, Katie. Click here to sign up, or visit our blog page to see current articles.
Email: [email protected]
Call/text: 647-642-7487
UPDATE: April 8, 2021
To our dearest clients and community,
As of today, in compliance with the latest emergency stay at home order, we are reducing our service capabilities in accordance with guidelines set forth by the province for a minimum of four weeks. Please contact us to determine whether your cleaning needs fall within these limitations.
We strongly urge all to comply with the orders set forth, to keep your families and neighbours safe in this most crucial of times. Please do not hesitate to reach out to us if we can support you in any way.
UPDATE: March 8, 2021
Dear neighbours,
We are beyond thrilled to say that as of today, March 8, 2021, we are able to resume all cleaning services.
As per the guidelines set forth for business and activities allowed within the grey zone, we ask that you cooperate with us in following the strictest measures possible to keep you and our team safe from potential exposure.
Please wear a mask and maintain a safe distance
Our cleaners will continue to wear masks while cleaning, however we now require that anyone else in the home (excepting young children) at the time of the cleaning also wear a mask and maintain the minimum of 6 feet distance at all times. We cannot clean homes where more than 3 people are present, or where distancing cannot be maintained.
Cancel or pause service if necessary
For the duration of the lockdown we will waive all fees for those wishing to cancel or pause service at this time. For those wishing to continue, we ask that you advise us immediately if you are showing symptoms of COVID-19 or have been in contact with a confirmed case so we may reschedule your appointment.
We care about our cleaners
Our team has worked tirelessly throughout the pandemic and we are respecting any and all requests from staff members to reduce hours or contact upon request. This means we may need to reschedule your appointment and will advise you of such changes with as much notice as possible. We appreciate your patience in advance as we aim to support you and our team equally.
We are prepared
All of our cleaners are certified in Infection Prevention and Control through IPAC Canada, and are extensively trained on the correct use of PPE. Cleaners must pass a screening prior to each shift, and are instructed to stay home (paid!) if they are showing signs or symptoms of COVID-19. Should you have any questions or wish to discuss our health and safety policies, you may contact me directly via email, phone, or text.
We would like to thank you all very much for your support and understanding as we continue to navigate the pandemic in the new year. We love our community and all its members very much and are more than happy to lend an ear or a hand in any way we can. Please do not hesitate to reach out to us at any time - we are here to help.
UPDATE: December 23, 2020
To our dear neighbours,
Following further lockdown restrictions being implemented in Ontario as of December 26, 2020, we are reducing our service capabilities in accordance with guidelines set forth by the province. Please contact us to determine whether your cleaning needs fall within these limitations.
We are truly sorry for any inconvenience this may cause to those that we cannot service at this time. It is our sincere hope that by collectively cooperating with these restrictions we can reduce potential instances of transmission and be able to resume operations as soon as possible.
We urge our community to be as safe as possible throughout the holidays and hope to see you again soon.
UPDATE: November 20, 2020
Our dearest clients,
Following the Premier's announcement this afternoon regarding Toronto being moved to lockdown as of Monday, November 23rd - we wish to inform you all that we have confirmed our service as among those allowed to remain open at this time.
However, should you choose to proceed with service, it is absolutely critical that we follow the strictest measures possible to keep you and our team safe from potential exposure.
Please wear a mask and maintain a safe distance
Our cleaners will continue to wear masks while cleaning, however we now require that anyone else in the home (excepting young children) at the time of the cleaning also wear a mask and maintain the minimum of 6 feet distance at all times.
Cancel or pause service if necessary
For the duration of the lockdown we will waive all fees for those wishing to cancel or pause service at this time. For those wishing to continue, we ask that you advise us immediately if you are showing symptoms of COVID-19 or have been in contact with a confirmed case so we may reschedule your appointment.
We care about our cleaners
Our team has worked tirelessly throughout the pandemic and we are respecting any and all requests from staff members to reduce hours or contact upon request. This means we may need to reschedule your appointment and will advise you of such changes with as much notice as possible. We appreciate your patience in advance as we aim to support you and our team equally.
We are prepared
All of our cleaners are certified in Infection Prevention and Control through IPAC Canada, and are extensively trained on the correct use of PPE. Cleaners must pass a screening prior to each shift, and are instructed to stay home (paid!) if they are showing signs or symptoms of COVID-19. Should you have any questions or wish to discuss our health and safety policies, you may contact me directly via email, phone, or text.
We would like to thank you all very much for your support and understanding as we navigate unfamiliar territory after an already long and stressful year. We love our community and all its members very much and are more than happy to lend an ear or a hand in any way we can. Please do not hesitate to reach out to us at any time - we are here to help.
UPDATE: April 30, 2020
Dear valued clients and friends,
We have launched several initiatives to support you and our community as we continue to remain in isolation:
Thank you so much for your continued support. If there's anything more we can do for your during this time please do not hesitate to call or email us.
The Dhyana Family
Hello all,
According to Ontario's 3-step reopening plan, domestic services which include home cleaning will be allowed to operate fully in Step 2 of the plan. We are very excited to be reopening as of Friday July 2. We will be contacting all previous and new clients who have been added to the waitlist to start booking as soon as possible, and we appreciate your patience as we work hard to get our team and schedule fully up and running.
In health,
Dhyana Cleaning
UPDATE: May 26, 2021
Hello all,
According to the newly announced 3-step reopening plan, domestic services which include home cleaning will be allowed to operate fully in Step 2 of the plan. At this time, it is unclear as to exactly when that will take place, however it is likely to come into effect between late June and early July.
At this time, we continue to service elderly and vulnerable persons, families with young children, and move in/out cleaning. If you have any questions about whether or not we can service you at this time or are unsure if your circumstances fit within the guidelines, please don't hesitate to reach out to us and I would be happy discuss how we can help.
Finally, we wanted to share with you the link to sign up to our email newsletters, where we will keep you up to date on articles we are sharing to help you navigate home maintenance through mindful cleaning practices formulated by our lovely founder, Katie. Click here to sign up, or visit our blog page to see current articles.
Email: [email protected]
Call/text: 647-642-7487
UPDATE: April 8, 2021
To our dearest clients and community,
As of today, in compliance with the latest emergency stay at home order, we are reducing our service capabilities in accordance with guidelines set forth by the province for a minimum of four weeks. Please contact us to determine whether your cleaning needs fall within these limitations.
We strongly urge all to comply with the orders set forth, to keep your families and neighbours safe in this most crucial of times. Please do not hesitate to reach out to us if we can support you in any way.
UPDATE: March 8, 2021
Dear neighbours,
We are beyond thrilled to say that as of today, March 8, 2021, we are able to resume all cleaning services.
As per the guidelines set forth for business and activities allowed within the grey zone, we ask that you cooperate with us in following the strictest measures possible to keep you and our team safe from potential exposure.
Please wear a mask and maintain a safe distance
Our cleaners will continue to wear masks while cleaning, however we now require that anyone else in the home (excepting young children) at the time of the cleaning also wear a mask and maintain the minimum of 6 feet distance at all times. We cannot clean homes where more than 3 people are present, or where distancing cannot be maintained.
Cancel or pause service if necessary
For the duration of the lockdown we will waive all fees for those wishing to cancel or pause service at this time. For those wishing to continue, we ask that you advise us immediately if you are showing symptoms of COVID-19 or have been in contact with a confirmed case so we may reschedule your appointment.
We care about our cleaners
Our team has worked tirelessly throughout the pandemic and we are respecting any and all requests from staff members to reduce hours or contact upon request. This means we may need to reschedule your appointment and will advise you of such changes with as much notice as possible. We appreciate your patience in advance as we aim to support you and our team equally.
We are prepared
All of our cleaners are certified in Infection Prevention and Control through IPAC Canada, and are extensively trained on the correct use of PPE. Cleaners must pass a screening prior to each shift, and are instructed to stay home (paid!) if they are showing signs or symptoms of COVID-19. Should you have any questions or wish to discuss our health and safety policies, you may contact me directly via email, phone, or text.
We would like to thank you all very much for your support and understanding as we continue to navigate the pandemic in the new year. We love our community and all its members very much and are more than happy to lend an ear or a hand in any way we can. Please do not hesitate to reach out to us at any time - we are here to help.
UPDATE: December 23, 2020
To our dear neighbours,
Following further lockdown restrictions being implemented in Ontario as of December 26, 2020, we are reducing our service capabilities in accordance with guidelines set forth by the province. Please contact us to determine whether your cleaning needs fall within these limitations.
We are truly sorry for any inconvenience this may cause to those that we cannot service at this time. It is our sincere hope that by collectively cooperating with these restrictions we can reduce potential instances of transmission and be able to resume operations as soon as possible.
We urge our community to be as safe as possible throughout the holidays and hope to see you again soon.
UPDATE: November 20, 2020
Our dearest clients,
Following the Premier's announcement this afternoon regarding Toronto being moved to lockdown as of Monday, November 23rd - we wish to inform you all that we have confirmed our service as among those allowed to remain open at this time.
However, should you choose to proceed with service, it is absolutely critical that we follow the strictest measures possible to keep you and our team safe from potential exposure.
Please wear a mask and maintain a safe distance
Our cleaners will continue to wear masks while cleaning, however we now require that anyone else in the home (excepting young children) at the time of the cleaning also wear a mask and maintain the minimum of 6 feet distance at all times.
Cancel or pause service if necessary
For the duration of the lockdown we will waive all fees for those wishing to cancel or pause service at this time. For those wishing to continue, we ask that you advise us immediately if you are showing symptoms of COVID-19 or have been in contact with a confirmed case so we may reschedule your appointment.
We care about our cleaners
Our team has worked tirelessly throughout the pandemic and we are respecting any and all requests from staff members to reduce hours or contact upon request. This means we may need to reschedule your appointment and will advise you of such changes with as much notice as possible. We appreciate your patience in advance as we aim to support you and our team equally.
We are prepared
All of our cleaners are certified in Infection Prevention and Control through IPAC Canada, and are extensively trained on the correct use of PPE. Cleaners must pass a screening prior to each shift, and are instructed to stay home (paid!) if they are showing signs or symptoms of COVID-19. Should you have any questions or wish to discuss our health and safety policies, you may contact me directly via email, phone, or text.
We would like to thank you all very much for your support and understanding as we navigate unfamiliar territory after an already long and stressful year. We love our community and all its members very much and are more than happy to lend an ear or a hand in any way we can. Please do not hesitate to reach out to us at any time - we are here to help.
UPDATE: April 30, 2020
Dear valued clients and friends,
We have launched several initiatives to support you and our community as we continue to remain in isolation:
- CARE KITS: We are now offering Cleaning Kits of Dhyana cleaning products for a low price, which include non-toxic hospital grade disinfectant! Our cleaning kits are a great way to keep your space healthy and safe while in isolation.
- CLEANING GUIDE: Check out our free comprehensive guide of disinfection mythology and recommendations, cleaning best practices, and our very own speed cleaning tips to help you maintain a safe and healthy home or office.
- GIFT CARDS: We have also introduced gift cards that can be purchased online and are valid for any future cleaning package. Purchases of $100 or more will come with a free Cleaning Kit.
- COMMUNITY SUPPORT: Finally, we would love if you'd consider sharing or donating to our initiative to provide frontline workers with free cleaning service.
Thank you so much for your continued support. If there's anything more we can do for your during this time please do not hesitate to call or email us.
The Dhyana Family
UPDATE: March 26, 2020
Dear valued clients and friends,
We will be resuming operations on April 13, 2020.
As a cleaning company that has always cared deeply for our team and the homes and families we clean for, we take our responsibility as an essential service very seriously. In light of covid-19, we have taken great measures to update our protocols to meet the requirements of risk reduction and effective disinfection procedures, while keeping you and our team safe and free from harmful chemicals.
We want to share some of the enhanced protocols that we’ve implemented, to ensure our team members and our clients are protected:
What We Ask of You
Additional Resources
We realize that there is a lot of information being circulated that is difficult to follow. During this time, our commitment to you goes beyond providing service as we strive to do our part to use our knowledge to keep our community informed.
There is much to learn about the novel coronavirus that causes coronavirus disease 2019 (COVID-19). Based on what is currently known about the novel coronavirus and similar coronaviruses that cause SARS and MERS, transmission from person-to-person with these viruses happens most frequently among close contacts (within about 6 feet). This type of transmission occurs via respiratory droplets.
On the other hand, transmission of novel coronavirus to persons from surfaces contaminated with the virus has not yet been documented. Transmission of coronavirus occurs much more commonly through respiratory droplets than through fomites, though evidence suggests that novel coronavirus may remain viable for hours to days on surfaces made from a variety of materials. Cleaning of visibly dirty surfaces followed by disinfection is a best practice measure for prevention of COVID-19 and other viral respiratory illnesses in households and community settings.
This guidance provides recommendations on the cleaning and disinfection of households where persons under investigation (PUI) or those with confirmed COVID-19 reside or may be in self-isolation. It is aimed at limiting the survival of the virus in the environments. These recommendations will be updated if additional information becomes available.
Cleaning refers to the removal of germs, dirt, and impurities from surfaces. Cleaning does not kill germs, but by removing them, it lowers their numbers and the risk of spreading infection.
Disinfecting refers to using chemicals to kill germs on surfaces. This process does not necessarily clean dirty surfaces or remove germs, but by killing germs on a surface after cleaning, it can further lower the risk of spreading infection.
General Recommendations for Cleaning and Disinfection of Households with People Isolated in Home Care (e.g. Suspected/Confirmed to have COVID-19)
Household members should educate themselves about COVID-19 symptoms and preventing the spread of COVID-19 in homes.
Other considerations
If you have any questions or concerns, please do not hesitate to reach out to us at [email protected].
Sincerely
Dhyana Cleaning
Dear valued clients and friends,
We will be resuming operations on April 13, 2020.
As a cleaning company that has always cared deeply for our team and the homes and families we clean for, we take our responsibility as an essential service very seriously. In light of covid-19, we have taken great measures to update our protocols to meet the requirements of risk reduction and effective disinfection procedures, while keeping you and our team safe and free from harmful chemicals.
We want to share some of the enhanced protocols that we’ve implemented, to ensure our team members and our clients are protected:
- Infection Prevention and Control Certification. As of April 6th, 2020 all cleaners responsible for cleaning and disinfecting your home will be certified in infection control from IPAC.
- Social Distancing. We ask that our cleaners be given 6 feet of physical space while cleaning.
- Wearing gloves and practicing hand hygiene. All cleaners will wear gloves while cleaning your home, and have been trained to follow strict hand hygiene protocols as per the CDC and Public Health Ontario.
- Surface disinfecting. We are now using a hospital grade EPA approved disinfectant on all surfaces with special attention paid to high risk touch points (counter tops, bathroom surfaces, doorknobs, light switches, refrigerator handle, etc.) This product is non-toxic and biodegradable. Please be aware that when disinfecting surfaces, the disinfectant needs to sit wet on the surface to work properly. You may notice us using more product than usual, as well leaving surfaces wet, in order to ensure proper disinfection.
- Vacuums and mops. We would prefer to use yours; however, if this is not possible, our cleaners will empty and disinfect our equipment after each use.
- Disposable cloths In order to eliminate cross-contamination between homes, we are now utilizing biodegradable disposable cloths.
- Changing linen. We will continue to make beds, but ask that you or your guests strip the bed and remove the linens, if you want us to put on fresh linen.
- Adherence to isolation guidelines. If a cleaner is sick or has been in contact with anyone that has been sick, they have been instructed to stay home.
What We Ask of You
- Let us know what you need. Let us or your cleaner know if you have any additional or special requests while in your home. We are more than happy to alter and customize our service to suit your needs.
- Cancel if sick. Please cancel your cleaning appointment if you or a family member is experiencing flu-like symptoms or has tested positive for covid-19. We will waive all cancellation fees.
- Pause service if necessary. We will be happy to have you back.
- Consider donating a clean to a front line worker. We are accepting donations to be used toward providing free service to the front line workers putting their lives on the line to keep us safe. Email us for more information at [email protected]
Additional Resources
We realize that there is a lot of information being circulated that is difficult to follow. During this time, our commitment to you goes beyond providing service as we strive to do our part to use our knowledge to keep our community informed.
There is much to learn about the novel coronavirus that causes coronavirus disease 2019 (COVID-19). Based on what is currently known about the novel coronavirus and similar coronaviruses that cause SARS and MERS, transmission from person-to-person with these viruses happens most frequently among close contacts (within about 6 feet). This type of transmission occurs via respiratory droplets.
On the other hand, transmission of novel coronavirus to persons from surfaces contaminated with the virus has not yet been documented. Transmission of coronavirus occurs much more commonly through respiratory droplets than through fomites, though evidence suggests that novel coronavirus may remain viable for hours to days on surfaces made from a variety of materials. Cleaning of visibly dirty surfaces followed by disinfection is a best practice measure for prevention of COVID-19 and other viral respiratory illnesses in households and community settings.
This guidance provides recommendations on the cleaning and disinfection of households where persons under investigation (PUI) or those with confirmed COVID-19 reside or may be in self-isolation. It is aimed at limiting the survival of the virus in the environments. These recommendations will be updated if additional information becomes available.
Cleaning refers to the removal of germs, dirt, and impurities from surfaces. Cleaning does not kill germs, but by removing them, it lowers their numbers and the risk of spreading infection.
Disinfecting refers to using chemicals to kill germs on surfaces. This process does not necessarily clean dirty surfaces or remove germs, but by killing germs on a surface after cleaning, it can further lower the risk of spreading infection.
General Recommendations for Cleaning and Disinfection of Households with People Isolated in Home Care (e.g. Suspected/Confirmed to have COVID-19)
Household members should educate themselves about COVID-19 symptoms and preventing the spread of COVID-19 in homes.
- Clean and disinfect high-touch surfaces daily in household common areas (e.g. tables, hard-backed chairs, doorknobs, light switches, remotes, handles, desks, toilets, sinks)
- In the bedroom/bathroom dedicated for an ill person: consider reducing cleaning frequency to as-needed (e.g., soiled items and surfaces) to avoid unnecessary contact with the ill person.
- As much as possible, an ill person should stay in a specific room and away from other people in their home, following home care guidance.
- The caregiver can provide personal cleaning supplies for an ill person's room and bathroom, unless the room is occupied by child or another person for whom such supplies would not be appropriate. These supplies include tissues, paper towels, cleaners and EPA-registered disinfectants (examples at this linkpdf iconexternal icon).
- If a separate bathroom is not available, the bathroom should be cleaned and disinfected after each use by an ill person. If this is not possible, the caregiver should wait as long as practical after use by an ill person to clean and disinfect the high-touch surfaces.
- Household members should follow home care guidance when interacting with persons with suspected/confirmed COVID-19 and their isolation rooms/bathrooms.
Other considerations
- The ill person should eat/be fed in their room if possible. Non-disposable food service items used should be handled with gloves and washed with hot water or in a dishwasher. Clean hands after handling used food service items.
- If possible, dedicate a lined trash can for the ill person. Use gloves when removing garbage bags, handling, and disposing of trash. Wash hands after handling or disposing of trash.
- Consider consulting with your local health department about trash disposal guidance if available.
If you have any questions or concerns, please do not hesitate to reach out to us at [email protected].
Sincerely
Dhyana Cleaning
